Shipping and Returns

We will process your orders as soon as possible.

All orders take 5-7 business days to process before being shipped. To check the status of your order send an email to

Once shipped please allow 3-5 business days to receive for U.S. orders. We also accept international orders.

Just Us Curls is not responsible for lost or damaged packages. If you would like, please contact us about adding USPS Insurance Coverage.

We do not offer refunds. Please ensure that you are ordering the correct length and/or texture of hair. If you have any questions feel free to contact us and we will answer any questions you have. If you would like to make a return for store credit please contact us at

If you would like to order a sample of hair please email

Cancellations will only be granted within 48 hours of purchase.